Mastering Microsoft Copilot: Your Essential Guide to AI Productivity at Work

In this episode, Courtney Lawton, Senior Consultant for AI Strategy & Enablement at GAI Insights, leads a hands-on walkthrough of Microsoft Copilot Training 101 — a complete guide to getting started with Copilot and unlocking real workplace productivity. Courtney breaks down how to use Copilot Web and Copilot Work, highlighting the key differences between them, and explains how to maximise the benefits of tools like Word, Excel, PowerPoint, and Outlook with built-in AI support. You’ll also learn how to write high-impact prompts using the RTO (Role, Task, Output) method, explore conversation modes like Quick, Smart, and Think Deeper, and build real-world use cases tailored to your role. Whether you’re new to AI or looking to level up your Copilot skills, this session will help you work smarter, faster, and more creatively with Microsoft’s most powerful AI tool.

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