Dominic Kent's State of Microsoft Teams: The Good, The Bad, and The Copilot

In this episode, I sit down with Dominic Kent, writer, analyst, and longtime voice in the unified communications space, to dig into his latest work: “The State of Microsoft Teams in 2025: A Comprehensive Deep Dive.”

This isn’t just another blog post. It’s a detailed, experience-backed look at how Microsoft Teams is evolving across phone, meetings, contact center, Copilot, and more. Dominic shares what surprised him while writing it, what the data says about Teams adoption, and what Microsoft is doing right (and not-so-right) in this ever-growing ecosystem.

Whether you're in UC sales, product, IT, or just trying to keep up with Microsoft’s whirlwind strategy, this one’s for you.

📝 Read the full report: https://ucmarketing.co.uk/state-of-mi...

00:00 Introduction
01:41 State of Microsoft Teams: Overview
02:20 Why Dominic Wrote The Report
04:40 Keeping Up With Copilot
08:30 Microsoft Teams Phone
13:09 Microsoft's Confusing Contact Center Strategy
17:45 Microsoft Teams In Meeting Rooms (and MDEP)
22:00 Microsoft Teams Wins First, Catches Up Later
29:25 Microsoft Teams Community
36:11 Final Thoughts

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💬 Drop a comment with your thoughts on Microsoft Teams, or let me know what topic you'd like to see covered next.

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