How Travel Industry Use Salesforce SMS to Communicate Faster with Customers?

Gregor Wechner from the travel industry shares his experience using Salesforce SMS with Message Blink to improve customer communication while staying fully GDPR-compliant in Europe.

I wanted to share this story because travel businesses depend heavily on fast and reliable communication—whether it’s booking confirmations, itinerary updates, reminders, or customer support. Gregor explains how his team uses SMS directly from Salesforce, manages conversations in one place, and responds to customers faster without switching between tools.

⏱️ Timestamps:

0:00 – 0:03 Gregor’s Salesforce AppExchange review
0:05 – 0:21 Gregor introduces his travel business
0:24 – 0:39 Onboarding experience with Message Blink
0:40 – 1:05 How Gregor discovered Message Blink
1:06 – 1:30 Favorite features: GDPR compliance & Salesforce SMS
1:34 – 1:50 Recommendation for Salesforce users (5⭐ rating)

💡 What you’ll learn from this video:

How travel companies use Salesforce SMS for better customer engagement

How to send SMS directly from Salesforce CRM

Why GDPR compliance matters for SMS in Europe

How Salesforce-native SMS helps teams respond faster

How real-time messaging improves customer satisfaction

Message Blink is a Salesforce-native SMS app designed for teams that rely on real-time communication. It supports two-way SMS inside Salesforce, automation, personalization, and GDPR-compliant messaging—making customer communication simpler and more effective.

Even if you’re not in the travel industry, this is relevant for any business that communicates with customers regularly—real estate, support teams, sales, or service operations.

🔗 Learn more about Message Blink:
👉 https://www.messageblink.com/

🔗 Salesforce AppExchange listing:
👉 https://appexchange.salesforce.com/

If you’re exploring Salesforce SMS and looking for a practical, real-world use case, this video should help.

#SalesforceSMS #SalesforceCRM #TravelIndustry #CustomerCommunication #GDPRCompliant #SalesforceApp #CRMTools #TravelTech #messageblink