ICT GRADE 4 AXIS 1 LESSON 6| Common ICT problems and solutions

ICT tools (like a computer, tablet or laptop) can help you do a lot of tasks.
These can include work your teacher gives you, research of information online,
and writing school reports and homework using Microsoft Word®. You can
also use these devices to play games. However, these devices might sometimes
experience a temporary breakdown or failure that prevents you from turning
them on or using them to write.
Here are some technological problems you might find when using a computer
and some possible solutions for them. Do you think there are other solutions
to these problems

PROBLEM: AN APP WON’T OPEN
Possible solutions for a Windows®
PC: Restart your computer
and try again. If the app still won’t
open, check that your software is up
to date. If you still have problems,
uninstall and reinstall the app.
If you cannot solve the problem,
ask your teacher or family for help


PROBLEM: THE MOUSE CURSOR
ISN'T WORKING

Possible solutions for a
Windows® PC: Make sure
you connect the mouse
cable to the correct place in
the motherboard. It is best
to restart your device after
that. If the problem isn't
solved, there might be a
defect in the mouse and you
might need to replace it.
If you cannot solve the
problem, ask your teacher or
family for help.


PROBLEM: YOU CAN’T FIND A FILE
Possible solutions for a Windows® PC:
Check your Downloads folder. If you’re looking for
a Microsoft® Word file, look in your Documents
folder. If you’re looking for a photo, look in your
Pictures folder. Or, try doing a search using the
search box next to the Start button.
If you cannot solve the problem, ask your teacher or family for help

PROBLEM: YOUR SCREEN FREEZES
Possible solutions for a Windows®
PC: Press and hold the “Ctrl”,
“Alt”, and “Del” buttons together.
If this option doesn’t work, try
to power off your computer and
restart.
If you cannot solve the problem,
ask your teacher or family for help


PROBLEM: THE KEYBOARD ISN'T
TYPING

Possible solutions for a
Windows® PC: Make sure
you connect the keyboard
cable to the correct place in
the motherboard. It is best to
restart your device after that.
If the problem isn't solved,
there might be a defect in the
keyboard and you might need
to replace it.
If you cannot solve the
problem, ask your teacher or
family for help



Please answer the following

Read and answer
Suggest solutions to these ICT problems.
1. Sara is doing her homework on her Windows® PC. Suddenly, the screen
freezes. She presses and holds the “Ctrl”, “Alt”, and “Del” buttons, but
that doesn’t work. What else could she try to do?

2. Maged wants to send a file to his friends, but he can’t find it on his
Windows® PC. What solutions could he try?

3. Reem wants to listen to music on her favorite music app on her laptop.
However, when she clicks on it, it doesn’t open. What solutions could she
try

4. Write about an ICT problem that you experienced before. How was it
solved
Magdy Shaker