The Truth About Premium Client Experience

The Truth About Premium Client Experience



Season 2, Episode #5



Description:



Welcome to another episode of Grit to Glow! Today’s conversation is a little unhinged, deeply honest, and long overdue. We’re pulling back the curtain on what premium client experience should actually look like — and where so many high-ticket spaces are missing the mark.



In this episode, I’m sharing a raw, unscripted breakdown of what it truly means to lead with integrity in premium offers, why reputation matters more than lead generation, and how onboarding, experience inside the container, and offboarding directly impact retention, referrals, and long-term success. If you’re charging premium rates (or plan to), this episode will challenge you to raise your standards, not just your prices.



 



In This Episode, We Cover:




1.


What premium and luxury client experience should look like (and what it absolutely shouldn’t)




2.


The restaurant analogy that exposes why “deliverables-only” thinking fails high-ticket clients




3.


Why onboarding is one of the most underestimated success levers in any container




4.


How missing touchpoints quietly cost you referrals, renewals, and reputation




5.


The real cost of client acquisition vs. retention — and why experience always wins




6.


How integrity, structure, and intention set you apart in a noisy online space






Key Takeaways:




1.


Premium pricing requires premium experience at every touchpoint — not just good marketing




2.


Strong onboarding and off-boarding collapse time, build trust, and increase results




3.


Retention, referrals, and reputation matter more than chasing the next client




4.


Small acts of care create massive long-term ROI




5.


Client experience is not extra — it is the work






Quote of the Episode:



“Client acquisition costs way more than it does to retain the people already in your world.”



Resources Mentioned:




1.


None directly referenced in this episode — this one is all mindset, leadership, and standards.






Connect with Me:



Instagram: @desertluxecreative @naomibirm



Website: www.desertluxecreative.com (http://www.desertluxecreative.com/)



Email: [email protected] (mailto:[email protected])



 



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Until next time, keep leading with intention, integrity, and glow. ✨