Transform Your Agency’s Culture with Chaplain Services as Part of Your Care Team | EP 11

Employee care isn’t a “nice to have.” It’s one of the smartest growth decisions an insurance agency owner can make.

In this episode, I sit down with our corporate chaplain to talk about how intentional employee support transforms agency culture, strengthens team retention, and directly impacts business profitability. At Jenesis, investing in people has never been separate from growing the business—and this conversation explains why.

"If you go somewhere and you actually feel like somebody cares about me, like I'm not just a number, like I'm a name and I'm a face and they know me personally and they know about my life and my family, and it's so rare that it actually becomes this huge, attractive thing for your company to be that." - Jayme Himmelwright

Whether you run a three-person shop or manage a fully remote team, creating a people-first agency changes how employees show up, how long they stay, and how connected they feel to your mission.

Increasing Agency Happiness and Profits with Employee Support Strategies

(00:03:46) What Taking Care of Your Employees Means
(00:09:52) How a Corporate Chaplain Provides Safe Support
(00:11:10) Accessing Support and Someone Who Listens
(00:19:32) Opening Meetings with Prayer
(00:22:38) Faith Transforms a Troubled Life
(00:27:21) What it Takes to Become a Corporate Chaplain
(00:31:26) Caring Rooted in Generosity
(00:34:50) Most Requested Book Giveaway
(00:36:42) Valuing Employees Builds Loyalty
(00:39:45) Year-End Appreciation and Planning

Caring for Employees: The Hidden Key to Scaling Your Insurance Agency

This episode is for agency owners who want to grow their business without burning out their people—and who understand that caring well is smart leadership. Here are some action steps you can take right away to initiate a more supportive agency culture:

-Audit how supported your team actually feels.
This week, ask one simple question in a 1:1 or anonymous survey: “If something personal or stressful came up, would you know where to go for support?” The answer will tell you more than any engagement score.

-Explore outside care support instead of carrying it all yourself.
This month, research corporate chaplain or care coach services that support small teams. Many programs are affordable, scalable, and designed for agencies with fewer than 10 employees.

-Create a consistent care touchpoint.
Choose one rhythm you can maintain—monthly check-ins, optional office hours, or quarterly team care conversations. Consistency matters more than frequency.

-Make employee care visible, not assumed.
Update your internal handbook, onboarding process, or team Slack with clear language about available support resources so employees know help exists before they need it.

-Tie retention to care, not compensation.
Look at the last person who left your agency. Ask yourself honestly: Did they feel valued, heard, and supported? Use that insight to shape your hiring and leadership strategy going forward.

-Decide what kind of agency you want to be known for.
This month, define one sentence that describes your culture (ex: “We are a people-first agency that supports our team through work and life”). Let that sentence guide decisions moving forward.

Agencies don’t need to be large to have a care team or a corporate chaplain. Teams of three or four people often see just as much impact as larger organizations. When employees know someone genuinely cares, it changes everything—from culture to performance to loyalty.

Connect with Eddie Price and Jenesis Software:
LinkedIn:   / eddierprice  

The Perfect Insurance Agency Book: https://www.amazon.com/Perfect-Insura...

Agency Management Software: https://www.jenesissoftware.com/

Book Your Demo of Jenesis Software today: https://www.jenesissoftware.com/reque...

YouTube:    / @jenesissoftware  

Connect with Jayme Himmelwright:

Learn more about the Care Team at Jenesis: https://www.jenesissoftware.com/care-...

Corporate Chaplains of America: https://chaplain.org/