Review Strategies That Work | Philip Molden (Working Feedback) | Spilling The Teath

In this first Quick Sips episode of Spilling the Teath, we sit down with Phil Molden, Director and Co-Founder of Working Feedback, the UK’s leading dental review platform. Phil shares how online reviews can transform a dental practice’s growth, reputation, and patient trust - and why consistent, transparent feedback collection is more important than ever.

In this episode, you’ll discover:

Why online reviews are essential to patient decision-making and practice reputation.
Simple, consistent strategies to collect and manage feedback effectively.
How to respond to both positive and negative reviews to build credibility.
The best timing and platforms for gathering authentic patient feedback.
How to train your team to make review collection part of the patient journey.
Why impartial, constructive feedback helps your practice grow.

Whether you’re a dental practice owner, manager, or clinician, this quick conversation offers practical insights to strengthen your reputation and boost patient confidence.

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Stay tuned for the rest of Season One, dropping every Wednesday, and explore future-ready dentistry, next-generation technologies, and insights to keep your practice ahead of the curve.