How to Answer Difficult Questions

How you answer difficult questions after a presentation is important. It's easy to lose your composure when you face tough questions during Q&A.

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Most importantly, do not use any of the hostile, aggressive, prickly language in the question itself.

Instead, use a cost-benefit-analysis style answer.

Step one: Acknowledge the real COSTS (or other issues) that the question brings up.

Step 2: Pivot to your own answer.

Step 3: Explain the BENEFITS and build an affirmative case for the solution you are suggesting.

Responding to challenging questions takes both mindset and skills. These steps will get you started.

Here’s the Full Series:
Direct Questions (Part 1):    • How to Answer Questions in a Presentation  
Hostile Questions (Part 2):    • How to Answer Difficult Questions  
Multi-Part Question (Part 3):    • How to Answer a Two-Part Question  
Question Flood: (Part 4):    • How to Answer A Long-Winded Question  
“Good Question” (Part 5):    • Should You Say "Good Question"?  
Should you say, “I don’t know”? (Part 6):    • How to Say "I Don't Know" When You Don't K...  

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