How Claudio Reinvented Product Ownership at Bukit Vista: From Daily Ops to Systemic Legacy

Claudio Fabian, Product Owner Intern at Bukit Vista, shares a rich and structured story of product development leadership. In this final internship presentation, Claudio walks us through operational rigor, user-centered innovation, and his legacy projects that continue to shape Bukit Vista's tech stack.

From reimagining the guest portal booking flow to streamlining developer-user workflows through RDD enhancements, Claudio’s impact reflects deep ownership, data-backed decisions, and thoughtful execution.

🔍 Highlights:
Daily standups, Trello workflows & sprint management
Guest Portal service automation
WiFiGo, MySets Messaging, and Listing UX improvements
RDD framework and user story enhancements
Key learnings in stakeholder management and decision-making

🎯 Ideal for:
Product owners and designers
Tech team leads in startups
UX designers and system thinkers
Interns curious about high-leverage roles

0:00 Welcome & Intro by Moderator
0:45 Meet Claudio & Overview of Internship Focus
2:00 Daily Operations: Sync Ups, Backlog Review, Calendar Use
4:30 Stakeholder Meetings & Discord Communication
6:00 Metrics-Driven Product Decisions via Data Vista
7:45 Project 1: Guest Portal Booking Flow Redesign
10:30 Slack Notification Integration for Guest Services
12:00 Project 2: Bigger UX Rebranding & Messaging System (MySets)
14:00 Listing Filter, OCR UI, and Same-Day Check-in Improvements
16:00 Guest Journey Redesign with Messaging Shortcuts
17:30 WiFiGo Adoption Growth & PDF Alignment Framework
19:00 RDD Enhancement: From Problem Alignment to Development Plans
21:30 Core Values in Action: Fail Fast, Be the Hero, Never Settle
23:00 Key Skills Gained: Time, Communication, Leadership & More