Is Outsourcing Tech Support Evil?

✴️ Cost-cutting by sending tech support overseas is often derided as a terrible move, but it's not the location that matters, it's the quality.

✴️ Outsourcing tech support
Overseas tech support has a bad reputation primarily due to incompetence and/or incomprehensibility. Clear and effective tech support is what we’re looking for, and that can be located anywhere on the planet. The same can also be said for incompetent technical support.

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Chapters
0:00 Outsourcing Tech Support
1:10 It’s about understanding
2:20 It’s not about location, really

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