Tata Digital skyrockets NPS with SurveySparrow | Redefining E-commerce CX

Tata Neu, the super app that unites Tata Group's diverse e-commerce platforms, faced early challenges with limited CSAT survey features and missed opportunities in survey throttling. But everything changed when they onboarded SurveySparrow.

Benefits Tata Digital enjoyed:

Unmatched flexibility: Customized CSAT scales and advanced survey features tailored to their needs.
Powerful analytics: Real-time dashboards for deep insights into customer sentiment.
Significant NPS & CSAT boost: Elevating Tata Digital to one of the top e-commerce platforms with stellar customer satisfaction scores.

SurveySparrow provided Tata Digital with the tools and insights they needed to excel, making them a leader in the e-commerce space.

💡 Ready to elevate your customer satisfaction? See how SurveySparrow can transform your business today!

To know more: www.surveysparrow.com

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