Are Phone (And Laptop) Repair Shops Spying On You? | Talking Point | 1-Hour Special

Passwords, bank account numbers, IDs – our personal devices hold so much of our important data. That means we are placing our entire lives in the hands of strangers when we send these devices in for repair, especially if we have not had time to back up and erase them.

Talking Point sends out laptops and phones to 40 repair shops around the island, and uncovers shocking results about the activities of repair technicians on these devices - and Steven personally confronts the owners and technicians at these shops.

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00:00 Introduction
00:34 Do you erase your device's data before repair?
02:23 Setting up our experiment to catch snooping
07:02 Creating a fake person: Jessica Lim
09:11 Sending devices out to 40 different repair shops
10:55 What a malicious actor could do with your personal data
16:51 First batch: how many repair people snooped?
20:52 How many devices had evidence of snooping?
25:41 Can repair shops be charged for snooping?
30:30 Confronting the snooping repair technicians
36:17 At the shop caught downloading pictures
38:50 Is it common practice in the industry?
41:02 How to keep your data safe during repair

About the show:
Talking Point investigates a current issue or event, offering different perspectives to local stories and revealing how it all affects you.
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#CNAInsider #CNATalkingPoint #Singapore #Mobile #Snoop #DataPrivacy #Handphone #Laptop #Phone #Repairing #Spy #Scams


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