The Future of Banking: Customer Service and Tech Integration with Arundhati Bhattacharya

In this insightful fireside chat, Arundhati Bhattacharya, CEO of Salesforce India and former chairperson of State Bank of India, discusses the challenges and opportunities facing the banking sector. She highlights the importance of customer service and the role of technology in shaping the future of banking.
Bhattacharya emphasizes the need to strike a balance between convenience and security in customer service. She also sheds light on the critical role of technology in sustaining financial institutions and the responsibility of the BFSI sector to continuously innovate.
Join us as we delve into the key takeaways from this insightful conversation, including the impact of technology on banking, the challenges of technical debt, and the importance of responsiveness in defining good banking practices.
Learn from Arundhati Bhattacharya's expertise and gain valuable insights into the evolving landscape of the banking sector.