Top 5 Activities of a Great SAAS Customer Success Manager
Автор: Matt Verlaque
Загружено: 2024-07-15
Просмотров: 1757
Think you need a massive team and pricey tech to create true customer obsession? Think again. The real secret isn’t something you can buy - it’s all about the culture you build around customer success.
In this video, I’ll show you how to turn your CSMs into the backbone of your SAAS company. We’re diving deep into the strategies and mindset shifts that’ll help you build a customer-obsessed culture.
If you want a free template that shows you how to track the numbers, grab my Precision Scorecard here: https://www.mattverlaque.com/scorecard.
Other ways we can work together:
▸▸ Join my free weekly newsletter to get deep dives, examples, templates, and systems: 👉 https://www.mattverlaque.com/newsletter
▸▸ If you're a SaaS founder, apply for coaching here: 👉 https://www.saasacademy.com/scalenow
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