Elvis Medina on Building a People-First Point of Sale Experience

In this episode, Angelo Esposito interviews Elvis Medina, the Media Director at SmartTab, who shares his extensive background in broadcast media and his transition into the hospitality industry.

Elvis discusses the unique offerings of SmartTab, a POS system designed for high-volume venues, emphasizing the importance of customer support and tailored solutions for clients.

The conversation also covers tips for restaurant owners on choosing the right POS system and the innovative features that set SmartTab apart in the market.


Takeaways:
Elvis Medina has a rich background in broadcast media spanning 35 years.
SmartTab is designed specifically for high-volume venues, ensuring speed and efficiency.
Customer support is a key differentiator for SmartTab, with 24/7 availability.
SmartTab conducts site surveys to customize POS solutions for each venue.
The new handheld device powered by iPhone 16 enhances service speed.
SmartTab offers in-person staff training, which is rare in the industry.
Elvis emphasizes the importance of a tailored POS system for generating revenue.
The SmartTab app allows for seamless ticketing and ordering processes.
Elvis encourages restaurant owners to prioritize customer support when choosing a POS.
Demos for SmartTab are free, allowing venues to experience the system firsthand.


Timestamps:
00:00 "Hands-On Success, Done Differently"
05:30 "Rise and Fall of Radio"
08:33 Nationwide IT Partner Network Launch
10:47 Choosing the Right POS System
14:37 "Hands-On Service, Hospitality Focus"
17:13 Seamless Ticketing and Dining Integration
21:17 From Hospitality to POS Expertise
23:18 "SmartTab: Fast POS for Venues"
27:23 "SmartTab POS Solution Overview"
29:48 "Instant Impact Through Demos"