Proven Workforce Management Scheduling Hacks Every Call Center Needs l WFM Tipsy Thursday EP 80

📢 The Secret to Workforce Scheduling & Management Optimization!

What Is Workforce Scheduling? Why is it crucial for call centers and other businesses? In this episode of Tipsy Thursdays, we break down:

✅ Workforce Management Scheduling strategies for efficiency 💡
✅ How AI & Workforce Scheduling Software optimize employee schedules ⚡
✅ Common workforce scheduling challenges & how to overcome them 🏆
✅ The role of Workforce Management in Call Centers & HR 📞
✅ How to use workforce scheduling techniques for Call Center Staffing 🚀

We're diving deep into "WFM Go Beyond", a book I published, to guide this conversation. Grab your copy at WFMGoBeyond.com

📌FREE WFM ASSESSMENT: https://www.wfmgobeyondscore.com/
📌📖 GET THE BOOK: Transform your workforce management strategy! Grab your copy of "WFM Go Beyond" today! → https://www.wfmgobeyond.com/bookbundle
📌 Get your FREE Copy now! https://src-resources.com
📌 Check out our website for more information about Solid Rock Consulting: https://solidrockco.net/

Timestamps:
00:00 - Introduction
00:53 - Importance of Scheduling
01:58 - Introduction to "WFM Go Beyond" Book
03:36 - The Strategic Role of Scheduling
06:29 - How AI Affects Scheduling
08:50 - Scheduling as Both an Art and Science
12:43 - The M-Curve Concept in Scheduling
14:18 - Target Audience for Workforce Management
16:00 - Creative Scheduling Approaches
17:40 - Human-Centered Scheduling
18:10 - Planning for the Unexpected
21:17 - Collaboration Across Teams


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