Call centres: Are you talking to AI? ⏲️ 6 Minute English

Have you ever phoned up a company and had your call held in a queue? Could AI make this less painful? For audio and transcript downloads, plus a quiz and a list of the words and definitions, click here 👉 https://bbc.in/4fDpf5N More episodes of 6 Minute English here 👉 https://bit.ly/4dbETDI

00:00 Introduction
01:30 Quiz question
02:02 The discussion
05:01 Quiz answer
05:15 Vocabulary recap

[Image: Getty]

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