AI Summit series: Contact Center

Welcome to the final session of our AI Summit deep dive series! Join Zendesk experts as they explore how cutting-edge Voice AI and Contact Center innovations are revolutionizing customer service.

In this webinar, the team will showcase:

✔ How Zendesk Contact Center transforms CX with scalable, omnichannel AI-powered solutions

✔ The power of Voice AI Agents in automating routine calls—boosting efficiency while maintaining a human touch

✔ Real-time agent assistance with Voice Copilot for faster, smarter live interactions

✔ Quality assurance made easy with Voice QA—automatically analyze and improve 100% of your voice calls

✔ Hands-on demos showcasing these game-changing features in action

✔ Expert insights on implementation best practices and future roadmap highlights

✔ Live Q&A answering your top questions on AI, contact centers, and Zendesk capabilities

Whether you're a CX leader, contact center manager, or tech enthusiast, this session offers valuable knowledge to help you elevate your customer support.


Highlights include

00:00 - Intro
00:57 - Upcoming events
04:48 - Agenda
05:55 - Zendesk Portfolio
15:44 - Voice AI Agents
23:47 - How to set up looks
28:18 - Demo
31:38 - Voice Copilot
36:49 - Demo
43:10 - Voice QA
55:41 - Q&A

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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