How to create Response and Resolution SLA Reports in ServiceNow

An exclusive guide on creating Incident Response and Resolution SLA Reports in ServiceNow. Insights on how you can get breached tickets for your assignment groups from the SLA tables in ServiceNow using the Has breached column.

We also look at how the incident_metric view can be used to see the response times for incidents.

Timestamps:

0:00 - Brief overview of SLAs
3:01 - How to create SLA reports (Response & Resolution)
9:59 - Another way of fetching Response SLA data

#ServiceNow #ServiceNowSLA #ServiceLevelAgreements #itservicemanagement #ServiceNowReports