AI in Freight: CloneOps' Roger Boza on How AI Agents Transform Broker Operations

Freight brokers waste hours on missed calls and rate negotiations. What if AI could handle those conversations instantly?

Roger Boza, Chief Technology Advisor at CloneOps, explains how AI-powered voice agents are transforming brokerage operations. From real-time rate negotiations to eliminating phone call bottlenecks, Boza breaks down how AI streamlines freight without replacing human brokers.

Key Topics Covered:

• Agentic AI vs. Automation – What’s the difference?
• AI-powered phone conversations – Faster, more efficient freight booking
• Rate negotiation in real-time – No more missed calls or lost deals
• Keeping brokers in control – How sentiment analysis ensures a human touch
• Security and compliance – Why AI in freight must be trustworthy and scalable

"You don’t go on hold. You don’t get frustrated. AI can negotiate rates in real-time—so brokers and carriers don’t waste time playing phone tag." – Roger Boza
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A podcast for the thinkers in freight. Everything is Logistics is hosted by Blythe Brumleve, founder of Digital Dispatch, and we're telling the stories behind how your favorite stuff (and people!) get from point A to B. Industry topics include freight, logistics, transportation, maritime, warehousing, intermodal, and trucking along with the intersection of technology and marketing within the industry. Rated as a top 5% podcast out of all industries and growing. Follow along to stay curious and become a better thinker in freight.


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