How to Sync Any ServiceNow Entity with Jira, Azure DevOps, Salesforce, & More Using Exalate

In this video, we walk you through how to sync any ServiceNow entity with other systems like Jira, Azure DevOps, Salesforce, Freshservice, and more using Exalate.

You can sync incidents, problems, catalog tasks, change requests, or other ServiceNow entities. The process is customizable and adaptable to your specific needs.

We'll first set up a connection between Jira and ServiceNow in Script mode. You can connect any systems in this manner, as Exalate's UI remains consistent across platforms.

Key Concepts Covered:
• Outgoing and Incoming Sync: Learn how you can control your sync direction and information flow between systems and how to configure them for your use case.
• Field Mapping: Discover how to fetch ServiceNow entity fields from its tables and map them to corresponding fields in Jira or other systems. We demonstrate this for ServiceNow catalog tasks and show how to map them to Jira "tasks, or ServiceNow incidents to Jira "bugs." This way, you can map any ServiceNow entity type with Jira work types.
• Bidirectional Sync: Set up a two-way data flow by configuring bidirectional sync.

You can sync any ServiceNow entity because of Exalate's Script mode, which makes it customizable via Groovy-based scripts.

By fetching the entity and table names directly from ServiceNow, you can sync any field between ServiceNow and other systems. Plus, with the help of AI Assist, syncing becomes even easier.
Simply insert a prompt, and let AI generate the necessary code for you!

Such an AI-powered customizable integration allows developers, admins, or citizen integrators to connect, synchronize, and automate workflows across platforms easily.


If you have something similar in mind, let's discuss 👉 https://bit.ly/46X5hS0

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