TIAA Chief Sastry Durvasula on Developing Tech Solutions Across Generations | Technovation 721

Sastry Durvasula, Chief Information and Client Services Officer of TIAA, discusses the company’s mission of powering the business’s strategic shifts, fueling the innovation, all while transforming the core. He gives a brief overview of TIAA’s business, the two sides to his purview as Chief Information and Client Services Officer, and how his team collaborates with clients to deliver solutions that resonate with each stakeholder regardless of which stage they are at in their retirement journey. Sastry also describes the way his team is organized, how it drives the broader strategy of the company, and how it is developing a data and AI strategy to realize the organization’s mission. He goes into detail on the types of creative partnerships including those with Universities to upskill talent and diversity groups to open up opportunities for members of those groups. Sastry talks about his involvement in one such group, Girls in Tech, and the impact that it has had on his outlook for DE&I in the industry. Finally, Sastry covers trends in artificial intelligence and the metaverse and reflects on the keys to his career success.

YouTube Description

0:00:00 Introduction
0:01:07 Breadth of TIAA's Business
0:02:53 Sastry's Purview as Chief Information and Client Services Officer
0:05:06 How Sastry Collaborates with Clients to Deliver Solutions
0:08:14 How Sastry's Team is Organized
0:09:19 How Sastry's Team is Driving TIAA's Broader Strategy
0:12:14 Developing a Data and AI Strategy at TIAA
0:15:34 Creative Partnerships with Universities to Upskill Talent
0:19:18 Sastry's Affiliation with Girls in Tech
0:22:28 Sastry's Involvement with TIAA India
0:23:53 Tech Trends
0:28:01 Keys to Sastry's Career Success
0:31:25 "Reverse Mentoring" and Learning from the Younger Generation
0:33:52 Outro

An audio-only version of this interview is available as episode 721 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at http://bit.ly/Technovation-721.

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