Why Excellence ALWAYS Wins | Horst Schulze (Co-founder of The Ritz-Carlton Hotel Company)

Horst Schulze is one of the founding members of The Ritz Carlton Hotel Company. He created the operating and service standards that have become world-famous.

While at The Ritz Carlton, Horst served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.

This episode is a masterclass on how service leads to excellence.

In this conversation, you'll learn:

👉 How Horst got started in hospitality in Germany
👉 How to identify if your vision is good for the world
👉 What makes a business "World Class"
👉 The importance of failure and what it teaches us (You'll LOVE Horst's story about it!)
👉 And so much more

You can learn more about Horst Schulze and his work at - https://horstschulze.com/

Check out his book "Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise" - https://bit.ly/3Kg5N1F

Also, additional leadership content can be purchased and viewed at ArchandTowerPlus.com where the content can be licensed for a larger audience.

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