AWS re:Invent 2025 - Global tourism brand transforms customer service with Amazon Connect (BIZ217)
Автор: AWS Events
Загружено: 2025-12-04
Просмотров: 116
Looking to modernize your customer journey? Join this session to learn how TUI Group, one of the world's leading tourism organizations, harnessed the power of AI through cloud migration - successfully onboarding 10,000 agents and retail staff to Amazon Connect across 12 European markets in 8 languages. Discover how they improved the customer and agent experience with conversational IVR, bots at the same time as reducing operating expenses by 10%. Hear about proven AI and modernization success stories along with best practices on cloud migration for customer service.
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AWS re:Invent: https://go.aws/reinforce.
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