Online Delivery to hotel room in China -this is how the robot delivers the order to the Guest's room

In 2025, delivery robots have become a standard feature in the Chinese hospitality industry, providing autonomous 24/7 room service in both luxury and budget hotels. These robots are primarily used to deliver food, towels, and essential amenities to guest rooms, reducing labor costs and improving operational efficiency. 

Key Features and Operation

Autonomous Navigation: Robots use LiDAR sensors, 3D mapping (SLAM), and AI to navigate hallways, avoid obstacles, and call elevators wirelessly via Bluetooth or ZigBee.

Order Fulfillment: Guests typically order via a mobile app (like Meituan or Ele.me) or a touchscreen panel. Hotel staff or outside delivery drivers place the items in the robot's secure compartment, which only unlocks for the verified recipient upon arrival at the room.

Security & Interaction: Many models are equipped with facial recognition for identity verification and use voice prompts to greet guests and notify them of a delivery. 

Leading Technology & Manufacturers

Major Brands: Key players in the market include Pudu Robotics (FlashBot model), Segway, and Mosh.

Chain Adoption: Large hotel groups such as H World Group and 

Alibaba’s FlyZoo

 hotel have deployed large fleets of these robots.

Next-Gen Housekeeping: Recent 2025 developments include humanoid robots like the Zerith H1, which can clean bathrooms, vacuum floors, and restock supplies autonomously. 

Usage for Outside Deliveries

A common practice in China is for guests to order food from external apps. In these cases: 

The external delivery driver brings the food to the hotel lobby.

The driver or hotel staff loads the food into the hotel's delivery robot.

The robot travels to the guest's floor and rings the room's landline phone upon arrival. 

Costs and Market

As of 2025, high-end service robots like the BellaBot cost approximately $20,000. Many Chinese hotels justify this expense because a robot's three-year lifespan often costs less than the equivalent human labor for 24/7 shifts.