Simple Ways to Boost Your Restaurant Staff Performance

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian speaks with Geoffrey Toffetti, the CEO of Frontline Performance Group. They delve into strategies for unlocking hidden revenue, boosting staff performance, and enhancing the guest experience in the hospitality and restaurant industry. Geoffrey shares insights from his extensive career, highlighting how investing in staff can lead to significant growth in revenue. The conversation also covers the integration of real-time analytics and AI-powered training to improve service and profitability, with early adopters already seeing impressive results. Whether you run a single location or a national chain, find out how focusing on your team's performance can drive next-level improvements in your business.
00:00 Frontline Performance Group
01:12 Introduction and Welcome
01:45 Guest Introduction: Geoffrey Toffetti
01:54 Geoffrey Toffetti's Career Journey
03:04 Current Role at Frontline Performance Group
03:33 Focus on Hospitality and Restaurant Industry
05:07 Identifying and Solving Industry Problems
10:30 Service-Based Sales Philosophy
14:15 Training and Technology Integration
20:13 Measuring Success and Analytics
24:42 Engaging Different Demographics
27:32 Results and Success Stories
29:20 How to Engage with Frontline Performance Group
32:25 Conclusion and Final Thoughts

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Disclaimer: The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the Restaurant Technology Guys Podcast.