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Bridging the Service Quality Gaps
Автор: mcdf
Загружено: 2024-11-06
Просмотров: 18
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This episode dives into the Gaps Model of Service Quality, a powerful framework that helps businesses identify and close the gaps between customer expectations and actual service experiences. We break down each of the four provider gaps—Listening, Service Design, Service Performance, and Communication—with real-world examples from industries like tech, retail, and hospitality. Discover practical insights for creating exceptional, consistent service that boosts customer loyalty and trust!
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