Developing Data-Driven Customer Success with Mio Mattsson | Mastering CS - Ep 25
Автор: Custify | Customer Success Software
Загружено: 2024-10-17
Просмотров: 244
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, sat down with Mio Mattsson, the Head of Customer Success at AlexisHR.
Mio tells us more about his journey in CS, the challenges he overcame, and the strategies he implemented.
What You’ll Learn:
☑️ How to help customers with their challenges
☑️ The importance of data hygiene
☑️ Key metrics for customer success
☑️ How to keep your team focused
☑️ The role of AI in customer success
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
Custify Website: https://custify.com/
LinkedIn: / custify
Twitter: / custifysrl
Facebook: / custify
Contact: https://www.custify.com/contact
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