What is System Integration?

What is system integration and why is it critical for modern businesses?
In this video, we break down the fundamentals of system integration, the different types of integration approaches, and how companies can overcome the challenges that come with managing dozens—or even hundreds—of software systems.

System integration is the process of connecting IT systems, applications, and tools so they work seamlessly together. Without it, organizations face duplicate data, inconsistent customer experiences, and rising costs. With it, businesses achieve faster information flow, higher efficiency, and reduced operational complexity.

We’ll explore why APIs alone are not enough, how iPaaS and orchestration platforms add value, and where point-to-point and hub-and-spoke models fit into your integration strategy. You’ll also learn the common pitfalls of traditional integration projects, including high costs, extended timelines, and ongoing maintenance burdens.

Finally, we introduce a new way to approach integrations: Integration Ops as a Service. Instead of treating system integration as a costly one-time project, this model delivers fully managed integrations that scale with your business, reduce IT workload, and provide predictable costs.

By watching, you’ll discover:

What system integration is and why it matters for IT operations

How system integration works beyond APIs

The main types of system integration: point-to-point and hub-and-spoke

The biggest challenges companies face in integration projects

How Integration Ops as a Service changes the game with faster, more reliable results

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Timestamps

00:01 - Introduction: What is system integration and why it matters
00:16 - Definition: Connecting systems and applications to work as one
00:29 - The challenge: Too many apps and siloed data
00:44 - Benefits: Automatic, reliable, and synchronized updates
00:49 - How system integration works: APIs as the foundation
01:17 - Why APIs alone are not enough for system integration
01:19 - Role of iPaaS and orchestration platforms
01:34 - Real-time event-driven processing examples
01:48 - Risks of brittle point-to-point connections
01:58 - Platform approach: Making integrations resilient
02:02 - Methods of system integration overview
02:04 - Point-to-point integration explained
02:35 - Hub-and-spoke integration explained (ESB, iPaaS)
02:57 - Industries where hub-and-spoke models work best
03:13 - Why businesses need system integration today
03:26 - From chaos to clarity: Efficiency and cost reduction benefits
03:42 - Common system integration challenges: cost, skills gap, maintenance
04:01 - Why APIs and iPaaS alone don’t solve the problem
04:17 - High investments, long timelines, and failure risks
04:27 - New way: Integration Ops as a Service explained
04:41 - Benefits of managed system integration (scalability, security, observability)
04:55 - Business outcomes: faster deployment, cost savings, reduced workload
05:15 - Smarter question: How will we integrate reliably and cost-effectively?
05:24 - From projects to capabilities: Integration Ops transformation
05:36 - Predictable costs, faster implementation, full lifecycle management
05:44 - Call to action: Download the free Integration Ops guide
05:52 - Outro: Like, comment, and subscribe for more