Stop Bad Reviews from Killing Your Business: Aaron's Reputation Management System

🔗 Register for Aaron’s upcoming webinar where he’ll show his full dealership automation setup: https://link.flexxable.com/Reputation...

Aaron Rowley is revolutionizing car dealership reputation management with AI-powered review systems that not only boost your Google My Business ranking, but also protect your manufacturer survey scores and keep customers coming back for service.

At our Flexx Tuscany 2025 event, Aaron reveals his Customer Experience AI System, a simple yet powerful automation that turns happy customers into 5-star Google reviews, flags negative feedback before it damages your dealership’s reputation, and helps dealerships avoid costly manufacturer penalties.

Here’s what you’ll learn in this video:
✅ How to automate Google review requests after every vehicle sale using AI & SMS
✅ The “Review Shield” process that filters negative feedback and directs it to your customer success team before it hits Google
✅ How replying to every review (with custom AI-generated responses) boosts your SEO & Google Maps ranking
✅ The importance of the 90-day review window for Google My Business ranking and how to dominate it
✅ How to integrate review requests with your database reactivation campaigns to win more service appointments and upsells
✅ How dealerships can stop losing manufacturer bonuses by fixing problems before customers receive manufacturer surveys
✅ Strategies for turning negative customer experiences into 5-star reviews and repeat business
✅ Using AI to summarize review data so you can give management actionable insights every week
✅ Why AI automation is the most profitable “sticky” service an agency can sell to dealerships

Why this works so well for dealerships:

Manufacturer surveys determine your bonus budgets—and even your right to sell certain brands. One bad score can cost thousands.

Google reviews heavily influence local SEO, meaning more foot traffic and inbound calls.

AI allows you to manage reviews, protect your online reputation, and improve customer experience without extra staff.

Whether you run a dealership or market for dealerships, this system is a game-changer for automotive customer experience.

00:00 Intro
00:57 Why Aaron chose customer experience over sales KPIs
02:01 The first dealership AI review system setup
04:22 How to intercept negative reviews before they go public
05:40 The “Review Shield” and compliant review gating
08:15 Live examples of positive review conversations
10:06 Handling and recovering from negative feedback
13:36 How to merge sales follow-up with customer experience automation
17:15 The “Forever Nurture” system for repeat service revenue
20:16 How to position this as a high-value retainer service
21:42 Using AI summaries to give management weekly action points
22:58 Why Google reviews within the last 90 days matter most
24:09 Key takeaways for any dealership or agency

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