Device Offline: How to troubleshoot My Cloud OS 5 device offline message | Part 4

If your WD My Cloud OS 5 device still shows “Device Offline” after completing the steps from Part 3, this video takes you through the next level of troubleshooting.

You’ll learn how to check your proxy server settings, test port 8443, review your network configuration, and fix Double NAT issues that can block cloud access to your NAS device.

⏱️ Timestamps:
00:00 - Intro
00:23 - Check the devices proxy Servers
00:00 - Check port 8443
01:31 - Check network configuration
02:16 - Solutions for Double NAT
02:54 - Final Checks & Wrap-Up

💡 What You’ll Learn
How to verify My Cloud proxy server settings
How to check if port 8443 is open and working
How to identify and fix Double NAT problems
How to confirm your My Cloud OS 5 device is back online

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🌐 Helpful Links
WD Support Home: https://www.westerndigital.com/Support
NAS Product Support Pages: https://www.westerndigital.com/suppor...
My Cloud Models that Support OS 5 Firmware Update: https://support-en.wd.com/app/answers...
Steps to Access the Dashboard of a My Cloud OS 5: https://support-in.wd.com/app/answers...
Steps to Resolve My Cloud OS 5 Device Offline Message: https://support-en.wd.com/app/answers...
Check My Cloud Proxy Servers: https://prod-proxy.wdckeystone.com/pr...