AI is Replacing Human Customer Support | Dennis de Reus | Beyond Coding Podcast

Can AI truly replace human customer service—or is it just hype?

In this episode, I talk with Dennis de Reus, co-founder of Stellar and former Head of AI at ABN Amro, to explore how AI-driven voice technology is transforming customer support interactions. Dennis shares real-world insights on building Stellar, an innovative startup that uses AI to answer customer calls naturally and effectively.

In this conversation, you'll learn:
✅ How Stellar's AI outperforms traditional human support in certain scenarios.
✅ Why modern AI voice bots no longer feel robotic or impersonal.
✅ Where AI shines and where human interaction remains essential.
✅ Practical insights into building and scaling an AI startup.
✅ How AI impacts developer productivity and innovation in tech teams.

If you've ever wondered about AI’s role in customer support and whether it can genuinely deliver human-level experiences, this episode offers deep insights and honest perspectives.



Connect with Dennis de Reus:
  / dennisdereus  

#Software #Programming #Podcast
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Connect with Patrick Akil:
  / patrick-akil  
  / patrickakil_  

Feedback is always welcome :)

Beyond Coding is a weekly podcast with fireside chats on tech, entrepreneurship and career journeys.
Common topics are: software engineering, leadership, self-improvement and entrepreneurship.

Authentic, informative and inspiring. That's the aim for each episode.

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