What is ServiceNow? Hands-On Demo & Step-by-Step Tour

Want to understand ServiceNow — and actually see it in action?

In this hands-on ServiceNow tutorial for beginners, I answer the question “What is ServiceNow?” with a real, step-by-step demo of the ServiceNow platform. You’ll log in, explore the ServiceNow UI, see the built-in applications, and learn how ServiceNow helps organizations manage IT service management (ITSM), incidents, assets, and more — all in one cloud-based system.

Whether you’re brand new to ServiceNow or working toward ServiceNow CSA certification, this walkthrough is the perfect place to start.

• Log in and explore your own ServiceNow instance
• Navigate the Next Experience UI
• Discover time-saving ServiceNow tips and tools
• Tour ServiceNow’s built-in applications
• See how to expand with the ServiceNow Store
• Understand ServiceNow certifications
• Work with ServiceNow lists and forms across the platform
• Get an intro to the ServiceNow database and CMDB

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-- TIMESTAMPS --
00:00 What is ServiceNow Tutorial
00:39 Logging In
02:29 The ServiceNow Next Experience UI
03:15 The Navigation Bar
07:00 ServiceNow Applications Overview
08:22 The Application Navigator
10:23 The ServiceNow Store
11:04 ServiceNow Application Training and Certifications
12:25 Working with Lists and Forms Overview
13:28 List Views
22:49 Form Views
28:22 Knowledge Management in ServiceNow
31:55 The ServiceNow Database