Whatzapio Tutorial — How to Connect the AI Assistant to WhatsApp

Learn how to turn on and configure Whatzapio’s AI Assistant so it can answer FAQs from your knowledgebase, personalize replies, trigger bot flows, and hand off complex chats to human agents. We’ll walk through connecting data sources, setting reply rules, testing, and going live on your WhatsApp Business number.

About Whatzapio (context):
Whatzapio is a WhatsApp Business automation platform that links Facebook Ads to WhatsApp, offers a no-code bot flow builder, AI-powered responses using your knowledgebase, ecommerce webhooks, and conversion tracking.

What you’ll learn:

Enable the AI Assistant in Whatzapio and connect it to your WhatsApp number
Add knowledge sources: URLs/website crawler, PDFs/Docs, FAQs, and internal notes
Set assistant behavior: tone, languages, response length, and safe fallback rules
Define confidence thresholds and automatic handoff to human agents
Map intents/keywords to no-code bot flows and canned replies
Personalize answers with variables (name, order ID) and ecommerce events
Test in a sandbox chat, review logs, and publish to production
Monitor performance with dashboards and improve answers over time

Before you start (requirements):
An open AI API key
A connected and verified WhatsApp Business Account (WABA) in Whatzapio
Knowledgebase content ready (website, docs, FAQs) for accurate answers
At least one approved WhatsApp message template if you’ll start business-initiated conversations