AI in Customer Success: balancing automation with the human touch

Are you curious about how AI is reshaping customer success? In this insightful panel discussion, experts dive deep into the evolving role of AI in customer success, sharing real-world use cases, potential pitfalls, and strategies for success.

Learn how AI is transforming processes like customer onboarding, journey mapping, and support automation while enhancing productivity and customer outcomes. With 40% of growth in companies with $15M-$30M+ ARR now coming from expansion, the stakes for retaining and delighting existing customers have never been higher. But how do you balance automation with the essential human touch?

Join Ingmar Zahorsky, VP of Customer Success at ChartMogul, Diana De Jesus, Founder of CS Strategic Labs, and Steven Lewandowski, Co-Founder of Stealth as they discuss:
👉 How AI's role in customer success has evolved and its most promising use cases
👉 Setting the right expectations with customers when integrating AI
👉 Key metrics to measure the impact of AI on your CS operations

Whether you’re a CS leader, SaaS founder, or operator, this discussion is packed with actionable insights to help you make AI work for your customer success efforts.