CLERICAL STAFF EMPLOYEE HANDBOOK - Full English

✅ All-In-One HR SOP Template – 2025 Edition
Ready for ISO 9001. Tailored for Malaysian Businesses.

The Employee Handbook is typically divided into two categories – Management Staff and Clerical/Support Staff – as the policies, procedures, and benefits need to be tailored according to the roles, responsibilities, and levels of employees.

Key Reasons for This Division:

1. Differences in Scope of Duties & Responsibilities

Management Staff: Involved in decision-making, strategic planning, leading teams, and managing budgets.

Clerical Staff: Focus on daily support tasks, administrative work, data processing, and operational assistance.

Impact on Handbook: Policies related to decision-making authority, budget approvals, and KPIs vary between groups.

2. Differences in Salary Structures & Benefits

Management Staff: Typically receive enhanced benefit packages (transport allowance, phone allowance, management bonuses, KPI incentives).

Clerical Staff: Receive standard benefits based on labor law and basic company policies.

Impact on Handbook: Salary scales, allowance lists, and bonus structures are outlined by category.

3. Different Work Policies & Disciplinary Rules

Management Staff: May have flexible working hours or be required to attend to official duties outside standard office hours.

Clerical Staff: Usually follow fixed working hours and daily operational SOPs.

Impact on Handbook: Regulations on working hours, overtime (OT) claims, and leave approvals differ between categories.

4. Training & Career Development

Management Staff: Training focuses on leadership, business strategy, and performance management.

Clerical Staff: Training focuses on technical skills, SOPs, and system operations.

Impact on Handbook: Training and career development sections are separated to ensure relevance.

5. Easier Understanding & Compliance

Dividing the handbook avoids confusion, as employees only refer to the sections relevant to their roles.

Helps HR enforce policies fairly in line with employees’ responsibilities and positions.

📄 474 pages of SOPs, Handbooks, Letters & Forms
🌐 Available in Bahasa Malaysia & English
⚙️ Easy to edit, audit-ready & time-saving

📥 Download instantly:
👉 https://wasep.me/templatepro

#hrtemplatesmalaysia
#hrsop
#ISO9001Certified
#humanresourcesmanagement
#HRTips
#hrdownload