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Marketing Cloud + Service Cloud: Practical Use Cases
Автор: Salesforce Marketing Cloud Community Group PL, WAW
Загружено: 2023-09-28
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Recording of Salesforce Marketing Cloud Community Group in Warsaw which took place on 24th May 2023. The event was dedicated to synergies between Service Cloud and Marketing Cloud.
The key speaker was Timo Kovala and he shared his point of view on:
– Why? – The benefits of aligning Marketing and Service Clouds
– What? – What alignment actually means in terms of people, processes and tech
– How? – Examples of use cases on how alignment can be achieved in practice
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