How This HVAC & Plumbing Company Built a Training System That Works for Hands-On Teams

When your team learns by seeing and doing, you need a training approach that fits their style.

That’s exactly where Cooper’s Plumbing & Air found themselves. The Georgia-based HVAC and plumbing company was scaling fast, but their onboarding process wasn’t built to keep up. With nearly 80 employees — many of whom chose trades over college — owner and CEO Tony Cooper knew that printed manuals and one-size-fits-all onboarding weren’t going to get his team where they needed to go.

Before Trainual, training consumed a ton of face-to-face time with new hires flipping through a printed handbook and trying to hit all the critical points (hoping they stuck). Consistency suffered while bandwidth constraints mounted. And process updates? That meant reprinting pages or sending emails that may or may not get read.

It was inefficient. It was unscalable. And it was slowing them down.

Here’s how Trainual has transformed Cooper's Plumbing & Air:
Consistent, values-driven onboarding that doesn’t depend on Tony’s calendar
Customized role training that increases engagement and retention
Quizzes and completion tracking to reinforce learning and drive accountability
A dedicated champion ensuring processes are captured, updated, and used
Real-time updates that keep the team aligned
Fewer repetitive questions and more empowered employees‍
Leadership alignment around culture and ethics — visible across the org