Video Guides - UCM - Call Queue

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Video Guides - UCM - Call Queue

So what's call queue and what is it used for? Well, for starters, Call Queue places your callers in an ordered “queue” or line until the next available agent can help them.



Why would you use it? One example is in a busy inbound environment, where you may not have enough bodies to cover the phones. In this regard, call queue can help provide better service to calling customers by giving them piece of mind that the next agent will be right with them.


Besides the queuing of callers, UCM Call Queue offers a slew of other options to customize; custom prompts, assigning static or dynamics agents, ring strategy, virtual queue callback and more.


So sit back and enjoy this episode of Video Guides!


You can find the UCM6000 User Manual here for more details:
http://www.grandstream.com/sites/defa...

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