Personality Development and Communications Imp. Ques. with Ans. | B.A. Prog./Hons. Semester 1st/3rd

Personality Development and Communications Imp. Ques. with Ans. | B.A. Prog./Hons. Semester 1st/3rd DU, SOL

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Unit I : Introduction, need for Communication, Process of Communication, Written and
Verbal Communication, Visual communication, Signs, Signals and Symbols, Silence as a
Mode of Inter-cultural, Intra-cultural, Cross-cultural and International Communication,
communication, Communication through Questionnaires, Business Letter Writing,
Electronic Communication.

Unit II : Business Cases and Presentations, Letters within the Organizations, Letters from
Top Management, Circulars and Memos, Business Presentations to Customers and other
stakeholders, presenting a Positive Image through Verbal and Non-verbal Cues, Preparing
and Delivering the Presentations, Use of Audio-visual Aids, Report Writing.

Unit III : Barriers to Communication, Improving Communication Skills, Preparation of
Promotional Material, Non-verbal communication, Body language, Postures and gestures,
Value of time, Organizational body language, Importance of Listening, Emotional
Intelligence. Working individually and in a team, Leadership skills, Leadership Lessons,
Team work and Team building, Feedback, Feed forward Interpersonal skills - Delegation,
Humour, Trust, Expectations, Values, Status, Compatibility and their role inbuilding team -
work Conflict Management - Types of conflicts, how to cope with conflict.

Unit IV : Negotiation Skills, Types of Negotiation, Negotiation Strategies, Selling skills -
Selling to customers, Selling to Superiors Selling to peer groups, team mates and
subordinates, Conceptual selling, Strategic selling, Selling skills - Body language.






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