Full honest review of second visit to Grand Sirenis riviera maya Mexico

⭐ 2 out of 5 – A huge disappointment after an amazing first visit

We recently returned to the Grand Sirenis Riviera Maya, a resort we absolutely loved when we visited in May. That first stay was incredible — beautiful rooms, great service, and an unforgettable romantic beach meal I paid extra for. It was so good that we decided to change our next holiday from Disney World in Florida to come back here instead. Sadly, this trip was the complete opposite and a huge disappointment.

We had five different rooms during our 14-night stay — yes, five:
• The first room was mouldy and damp.
• The second and third both leaked water from the rain.
• The fourth room flooded from under the bath — and this happened on my wife’s birthday. I had paid extra for a birthday package which was completely ruined as we had to move rooms again.
• The fifth room was also mouldy and damp, but by day 9 we were exhausted from packing, unpacking, and moving around, so we just stayed put.

We were in regular contact with Hannah from Lobby Concierge, who has been amazing both times we’ve stayed here. I’ve spoken with her since our first visit in May, and she really is a credit to the hotel — professional, caring, and always trying to help.

By day 10, the Manager of Guest Services contacted us, apologised sincerely, and offered us yet another room. We declined because we had already wasted so much of our holiday moving around, so she kindly offered us a spa massage and to refund the birthday package, which was appreciated.

However, things took an odd turn afterwards. I do social media reviews and have quite a following on TikTok — the hotel is aware of this. Later that day, we received calls from two separate people asking us to go to the front desk to “sign a form” for the spa. When we got there, they knew exactly who we were and handed us what turned out to be a waiver form, stating that by signing, we agreed not to post anything about our experience on social media.

I declined immediately. I explained that I always give honest reviews — I gave a full 5-star review in May, and I wasn’t about to be silenced this time. I even said I’d pay for the spa myself rather than sign something that restricts honesty. After some back-and-forth, the staff agreed to forget the waiver form and still offered to cover the spa and birthday package, as long as I posted a fair review — which is exactly what I’m doing here.

Aside from the room issues and that awkward situation, I also mentioned to the manager that housekeeping was hit and miss, even though we tipped daily, and that concierge coverage in the blocks was inconsistent (except for Block 10 near the lobby). She was appreciative of the feedback and said it would be addressed.

Now, credit where it’s due:
The grounds, beach, and wildlife are absolutely stunning. My morning runs here were incredible — it really is a breathtaking resort. The staff were mostly lovely and polite, and there are lots of food options (though personally, I didn’t like the lack of air flow in the restaurants at night — that’s just me, not a complaint).

Unfortunately, after this experience, we won’t be returning. It’s such a shame, because our first visit was perfect. But this second time felt like playing roulette — you just don’t know what kind of room you’ll get. Having five problem rooms in nine days is unacceptable, and the constant moving ruined what should’ve been a special holiday.

When we got home, the damp smell in our luggage was overwhelming — it made our house stink for days. That pretty much summed it up for us.

So, while Grand Sirenis Riviera Maya is beautiful and full of potential, our latest stay was frustrating and disappointing. I want to end by thanking Hannah once again for her professionalism and kindness — she really did everything she could. Sadly, though, we won’t be coming back. #review #hotelreview #mexico #reviews #hotel #grandsirenis