Inside the Process: ITIL Change Management
Автор: We are HEFLO
Загружено: 2025-06-18
Просмотров: 112
🔧 What really happens when an IT change is requested?
In this video, we break down the full ITIL Change Management process using a BPMN 2.0 model—from the initial RFC (Request for Change) to testing, approval, implementation, and post-review. You'll learn how IT teams manage updates, avoid downtime, and ensure service stability.
Discover key roles like the Change Manager, CAB, Change Builder, and Implementation Team—plus the difference between standard, normal, and emergency changes. Whether you're in IT or just curious, this crash course will give you a solid grasp of this vital process!
💡 Gain insight into how IT changes are tracked, approved, and controlled for business continuity.
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