How to Build an Effective CUSTOMER HEALTH SCORE Model

#CustomerHealthScore #CustomerSuccess #metrics

Designing a customer success health score takes a lot of work. When done right, there are other activities that you still need to perform, such as analyzing the churn reasons, identifying the best of breed clients, capturing data from multiple systems, and figuring out how to map them together. In this scenario, many customer success teams are exhausted from designing and building a health score. If the score is accurate but poorly designed, it ends up promoting a reactive “fire-fighting” mode.

Join Irit Eizips, CCO and CEO at CSM Practice, and Ben Winn, Community Manager at Catalyst Software as they talk about strategies for designing an effective customer health score that will help you leverage and scale your customers’ health. Learn more, visit their website now: https://catalyst.io/blog/customer-hea...

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Here are some bonus resources for you!

Want to know more about Customer Success Metrics?
📑 Read this blog now:
Customer Health Metrics That Matter
https://www.csmpractice.com/customer-...

⏬ DOWNLOAD THE INFOGRAPHIC: Customer Health Score Facts
https://www.csmpractice.com/customer-...

🎥 How to Create a Customer Success Health Score?
   • How to Create a CUSTOMER SUCCESS HEALTH SCORE  

Watch this video to get a full understanding of How to Build an Effective Customer Health Model
00:00 Intro
01:10 Yellow 25 Effective Health-Score
03:25 Customer Maturity Model
07:20 Externalizing Customer Health
08:10 Improving Health-Score Key Issues
16:20 CHS Back on Track
17:29 Exciting About Customer Success