Private Cloud by ITGLOBAL.COM

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Private cloud by ITGLOBAL.COM is dedicated, single-tenant cloud environment that provides flexibility and scalability, while offering you an enhanced degree of control and security https://itglobal.com/services/virtual...

ITGLOBAL.COM private cloud can be deployed wherever it’s best for the customer. We will help you set up private cloud infrastructure at your facility, on our in-house platforms, or in any partner data center around the world.

We offer flexible billing methods depending on the nature of a project and individual customer requirements. In the course of the project, we agree on an architecture design, prepare a business offer, and determine appropriate billing models.

Service cost is calculated based on the dedicated infrastructure components needed for a certain project (managed infrastructure, hosts, storage volumes, SAN, network equipment, etc). Service cost is charged on a monthly basis.

ITGLOBAL.COM provides 24/7 customer support in compliance with ITIL v3 methodology and ITSM/MOF international practices. You can easily access our technical support team via phone, e-mail, or our self-service portal.

Routine operations, such as software updates or resolution of performance issues, are handled automatically without interruption of customer services. All support requests are tracked in ITGLOBAL system. Scheduled changes (RFC) are rolled out only with prior customer notification.

SCOPE OF SERVICES

-Update and maintenance of VMware vCenter and ESXi hosts, which are switched to Maintenance mode with no downtime of customer’s VMs.
-Dedicated hardware maintenance.
-Problem detection and incident resolution.
-24/7 Cloud infrastructure monitoring, alert tracking.
-Administrative access management. Problem detection and incident resolution.

MIGRATION AND INTEGRATION

-Workload migration from VMware environments to on-premise and cloud.
-Building hybrid solutions and DR sites, using VMware vCloud Avaibility, VMware SRM.
-Migration of any projects and services tailored to their specifics and architecture both at the platform and application level.
-Migration of any physical and virtual servers.

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