Why most online public services still exclude people
Автор: Ireland eGovernment Awards & Transform Gov podcast
Загружено: 2026-01-16
Просмотров: 2
Can AI make digital government more accessible — or could it make exclusion worse?
In this Transform Gov interview, Maeve Kneafsey is joined by Donal Fitzpatrick and Shivali Scully from the National Disability Authority to explore how accessibility, universal design and AI intersect in public services.
They discuss:
*How AI can help people with disabilities access information
*Where bias and privacy risks emerge
*Why accessibility must be built in from the very start
*What the European Accessibility Act changes for organisations
*Why Ireland is setting global standards in universal design
Essential viewing for designers, policymakers, developers and leaders working on digital services.
Chapters / Timeline (critical for retention)
00:00 Introduction: Why accessibility matters
02:50 AI and accessibility explained
06:36 Including disabled voices in design
09:45 Privacy, bias and AI risks
17:05 European Accessibility Act overview
22:45 Ireland’s leadership in universal design
34:30 Universal Design Grand Challenge
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