AI in Contact Center and BPO: Will AI Replace Human Agents? | Insights from Las Vegas | Ameya Damle

Hey, everyone! I’m Amaya, an offshoring consultant here at the Contact Center Expo in Las Vegas. Today, I’m discussing the impact of Artificial Intelligence (AI) on the Contact Center and BPO industry. Here’s what I’ll cover in this video:

1. AI in Outbound Calls: AI is making it possible to handle thousands of outbound calls quickly with minimal agents. Calls for sales, debt collection, and more can be managed by AI in a natural-sounding human voice.

2. Conversational AI: AI can change voice accents on live calls to match local preferences, making calls smoother, especially for international support.

3. Workflow Automation: AI is streamlining workflows across departments, making routine tasks faster and more efficient.

4. The Role of Human Agents: While AI handles preliminary tasks, live agents remain crucial for deeper customer interaction and support.

Watch to learn how AI is shaping the BPO industry and what it means for the future of customer support!

#ameyadamle #artificialintelligence #businessevents #bpoconference #bpo #callcenter

Contents of this video ▬▬▬▬▬▬▬▬▬▬

0:00​ - Intro
01:30​ - AI in Outbound Calls
03:00​ - Conversational AI
3:54​ - Workflow Automation
04:23​ - The Role of Human Agents


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About the speaker - #ameyadamle is an entrepreneur and business consultant. He has years of experience in international sales , corporate sales, leadership and has worked in domains like BPM and offshoring. Ameya has worked with various companies in North America and India. He dedicates this channel to the entrepreneurs and professionals who are continuously willing to learn something. You can also find his other social media accounts with handle @iameyadamle or #iameyadamle