TSW Off-Road Ford Raptor Shock Exchange Program: What To Expect!

You Send it, we mend it! This is how our shock exchange program works!

Place Your Order
Give us information about your truck, and the grade of shocks you currently have. It is VERY IMPORTANT to read our disclaimer down this page to understand the process. After this, you will be redirected to a check out page.

Give us some information about yourself and pay for your order. Please note the total includes a refundable deposit.

We Custom Build
After you submit you order our team starts working and custom builds your shocks using all of the options you specify in your order. Once your shocks are completed we ship them out to you immediately.

You Send Us Your Old Shocks
After you receive your newly rebuilt shocks in the mail from us send you old shocks back to us within 14 days using the prepaid shipping label that will be included in the box with the new shocks we send you.

Once we receive your old shocks back we will inspect your old shocks for damages and proper grade. We will refund your deposit (less any damages or discrepancies) that was included as a part of your initial purchase.

Disclaimer
Our shocks we ship out are NOT NEW and cannot be considered NEW condition. The shocks we send out on the exchange program are USED and NOT NEW.

They will signs of use on them. We try to send out the best condition shocks we can at our digression (Whatever grade you choose). There will always be SOME cosmetic imperfections on these exchange shocks. In addition to moving/ adjusting the spring perch collar, we typically remove any rust or corrosion and seal the outside. This may show bare metal and may cause minor decal damage. If you choose not to opt for the perch adjustment, there are no guarantees that the perch will move. We will NOT reimburse for time or shop fees to move the perch.

You are responsible for upkeep and maintenance to prevent corrosion and or rust. We recommend using a corrosion inhibitor or wax on all shock bodies and parts. Although not very common- If we receive your shocks and they need new parts, we will contact you and this will be taken out of your deposit. The most common issues are bleed screws stuck, front shock shafts damaged, and lower front shock bushings. We try to be as fair as possible when charging for these damages.

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