An Introduction to Continuous Improvement

Do you want to improve your services? Have you heard about continuous improvement, lean or systems thinking, but you're not sure what's involved? Would you like to find out more?

Our video will give you an introduction to the world of continuous improvement, explain some of the tools and theories that we recommend, and give you ideas about taking your next steps.

Read a transcript on our website: https://academiwales.gov.wales/reposi...

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0:56 What is Continuous Improvement?
4:58 Tools and Techniques
23:36 Recognising and Reducing Waste
27:49 Sustainability
29:20 Next Steps

This video is also available in Welsh    • Cyflwyniad i Welliant Parhaus