How Content Operations Drive Consistency with Caley Burton, Cloudflare

In this episode of the Knowledge Base Ninjas Podcast, Caley discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation.

Key takeaways:
👉Why distributed teams often struggle with content consistency
👉How Content Ops establishes standards, strategies, and processes
👉The impact of consistency on customer experience and writer confidence
👉How to centralize workflows and terminology across multiple teams
👉Tips to identify and prioritize content debt effectively

Quick jumps to what’s covered:
4:15 - Challenges of distributed teams and silos
4:29 - Role of Content Operations in creating consistency
4:52 - Importance of standards and processes for writers
5:25 - Reducing guesswork in content delivery
5:46 - Centralizing tools and information for distributed teams
5:58 - Consistency in style, language, and terminology across products
6:35 - Identifying and prioritizing content debt
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