Technology, AI and Human Touch: Decoding the Secret of Hospitality
Автор: Road Ahead Talks
Загружено: 2025-11-13
Просмотров: 238
What truly defines great hospitality? Is it flawless service, cutting-edge tech or something deeper?
In this episode of Road Ahead Talks, we sit down with hospitality strategist and TEDx speaker Anna Dolce to explore the emotional core of guest experience and how technology and AI can elevate, not replace, the human touch.
Topics we unpack:
Why hospitality is a spirit, not just a skill
How emotional connection drives loyalty and pricing power
Building emotionally intelligent teams that embrace tech
Designing experiences that justify premium pricing
The future of hospitality in a world of automation and personalization
Whether you’re a hotelier, brand leader, or experience designer, this episode will challenge how you think about value, service and connection.
Watch now and discover how emotion, story, and strategy come together to shape the future of hospitality.
#Hospitality #AnnaDolce #CustomerExperience #AIinHospitality #EmotionalIntelligence #PricingStrategy #RoadAheadTalks #Sciative
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